Global Human Capital & Associates


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Job description

Senior Designer / Drafter

$45,000 to $55,000


Southern, NH


As a Senior Cad Designer you will be part of the development of new products. Working under the direction of a Mechanical Engineer you will create models, drawings, assemblies and specifications. You must be able to develop producible solutions using sheet metal, machining, castings, and plastics. We are currently seeking an individual who can demonstrate a portfolio of quality drawings and mechanisms.


You will generate complex mechanical SolidWorks CAD models, layouts, assemblies, details, sketches and notes with minimum direction. Check completed Models, layouts, drawings, ECO's and BOM's for clarity, completeness, and conformity to standards, procedures, specifications and accuracy of calculations. Apply GD&T as required. Investigate, recommend and assist in material selection and manufacturing process decisions of each piece part, mechanism and structure. Coordinate with departments affected by design development. Maintain technical coordination with engineering and other departments. Meet project goals, particularly functionality, manufacturability, reliability and cost goals. Participate in the formation and adherence of general policies, standards and procedures in the department. Investigate and recommend tools and technology enhancement as required. Other duties as required or directed, including machine shop functions. Selected candidates will be required to demonstrate SolidWorks proficiency and provide examples Detailed Drawings.



  • Associates degree or equivalent
  • 4 years minimum mechanical SolidWorks CAD Solid Modeling design experience
  • Experience in SolidWorks 2009
  • Solid PDMWorks understanding and experience
  • Excellent communication and team work skills as well as familiarity with most manufacturing methods
  • PLM experience a plus


Job description

Senior Technical Support Engineer (US)


Customer Support

Waltham, MA

Overview of Global Company:

Global Company is a UK headquartered software vendor delivering a range of products that offer additional power, flexibility and functionality to large-scale, virtual contact centres.  Underpinned with VC funding, the company is experiencing rapid growth.

Global Company's products are the key to effective contact centre services.  They enable tighter business and telephony systems integration, enhance the caller experience and facilitate greatly improved decision making and business planning.  The products are successfully deployed and support the customer management activities of a number of leading UK and international brands.


The Technical Support Engineer (TSE) will be a customer contact point responsible for diagnosis, consultation and repair of customer issues.  They will be broad experts in all aspects of the Global Company product, from design and implementation through to install and deployment.  The ideal candidate for the position should have a track record of working to tight deadlines under pressure, be used to dealing with internal and external departments to achieve problem resolution, together with the drive to take each problem through to completion. Strong skills with the base Microsoft technologies, used in Global Company's product set, are essential.

The US-based TSE will be the company's primary technical representative to our North American customers.  This is likely to involve pre-Sales and Project (Professional Services) work in addition to the formal Support role.

The person filling this role should have a good range of technical skills, a proven record of managing demanding customers, together with a solid approach to solving problems and experience of working on their own initiative in a senior Technical Support role.  As the Support department operates a 24x7 helpdesk function, successful candidates will also be expected to carry a phone and be available out of normal office hours (on a rota basis).

This role reports into the Support Services Manager in the UK.


Key position requirements:

  • To interface with internal departments, 3rd parties and customer organisations to see each customer issue through to completion
  • To foster good relations with customers and partners
  • Requirement for travel to customer sites in USA and occasionally elsewhere
  • Participate in inter-department activities as required
  • To work closely with the engineering departments in order to resolve issues and provide enhancements for customers
  • To provide a strong technical / development resource to customer facing projects
  • Good working knowledge of telecommunications infrastructure elements (ideally including CISCO IPCC / ICM), Call centres, internet technologies, CRM and billing


Skills profile:

  • Self-starter with a strong ability to use initiative and work autonomously under tight, commercially sensitive deadlines
  • Strong problem solving techniques to achieve efficient problem resolution
  • Ability to work under pressure
  • Excellent verbal and written communication skills
  • Flexibility to cope with a fast changing market and organisation environment
  • Good organisational skills
  • Strong customer focus
  • Understanding of the pressures facing small business
  • Mature attitude and professional approach


Job description

Product Manager

Salary: Negotioable


Oxford, UK 

Overview of Global Company:

Global company is a technology company specialising in the development and commercialisation of variable focus eyewear. 


The company is looking for Product Manager who is passionate about creating and driving product development strategies and programmes within the retail consumer market, the optical industry, and worldwide relief organisations. 

This position will include coordinating the  business cases for exisiting and new products. The role is externally focused to ensure the market place is understood and that the company's products are positioned correctly to ensure maximum success. 

 The Product Manager will drive the company's New Product Introduction (NPI) stage gate process working cross functionally across the organisation. Coordinating the launch of new products which encompasses the design and the development of new products, packaging, cases, and product support materials. Additional responsibilities will include maintaining, product release plan, and Go To Market plans and other relevant schedules and timelines to ensure the multi-country launches are on time and coordinated. 

The Product Manager will have the creativity and the necessary skills to participate in all product initiavites to support the continued success of the company. 


Position Responsibilities:

  • Clearly understand the external environment and the strenghts and weaknesses of our products to ensure they are positioned correctly and provide a value proposition for our target customers and consumers.
  • Manage the existing product line.
  • Work closely with the product development team which includes the Global Programme Manager, Design, R&D, Creative Director, Operations, Manufacturing and QC.
  • Maintain detailed recrods and notes of products under development.
  • Work closely with the sales and marketing team whch includes the Creative Director, Marketing Manager,Global Sales Management and Regional/Country sales directors to ensure that all necessary marketing materials are in development, meet requirements and are on schedule.
  • Work closely with the Operations team which includes the COO,QC, Inventory Control, and Rx departments.
  • Work closely with design and R&D and project management to ensure that product design, research and development are on schedule
  • Work closely with Finance and Sales to ensure projects are driven by business casse and have a clear ROI
  • Communicate closely with operations to ensure that component parts suppliers, assembly operations and distribution centres are on track to support product launches
  • Attend trade shows to support launches and gather competitive information as required
  • Understand customer needs to ensure products and services meet those needs.
  • Anticipate problems and implement systems to avoid them. Product Manager to be proactive, detail and action-oriented.
  • Able to lead through competence and command of the subject matter.
  • Willing to expand job skills by researching market, interviewing customers and accounts, read relevant industry research and periodicals.


Job Qualifications:

  • College degree required; 5 to 10 years product development, marketing, and management experience in eyewear, FMCG or a related consumer product industry preferred.
  • Formal experience in the optical industry and eyewear or experience with consumer-oriented device or complex product manufacturing and distribution a plus. Experience in related consumer product industries helpful.

Success Competencies:

  • Adaptable and enjoys unique industry technologies and the eye care industry.
  • High integrity, credibility and character with demonstrated high moral and ethical behavior
  • Passionate, energetic and ability to work effectively across all functions specifically with the R&D, Operations and marketing
  • Comfortable with numbers- evaluating and understanding the business case using outputs from finance and sales such as forecasts and P&Ls
  • Ability to deal with day to day detail as well as provide overview reports to director level.
  • Entrepreneurial, hands-on, quality-oriented work style with attention to detail, exceptional customer services delivery and passion for results
  • Demonstrated ability to lead product management initiatives and has the ability to work as a key team member of product management group
  • Deliver corporate product programs and able to maintain a high overall level of client satisfaction
  • Exceptional interpersonal skills with the ability to build strong internal/external relationships
  • Professional business acumen and diplomacy skills, as well as exceptional executive-level verbal and written communications and high quality presentation skills.
  • Excellent organizational and time management skills with ability to manage and meet tight deadlines enthusiastically
  • Self-starter with initiative, and is a quick study able to thrive in an environment responsive to and inspired by new ideas
  • Flexible to do whatever it takes to get the job done in a start-up, early business development stage environment
  • Able to motivate others to deliver quality results on time; able to build strong interpersonal/intellectual relationships
  • Very detail-oriented, ability to review of engineering specs, CAD drawings, prototypes and production samples to certify product quality; able to understand technical and product design drawing and concepts
  • Knowledge of Microsoft Office to compile and maintain product development briefs and schedules. Adept at using Excel. Familiarity with MS Projec


Job description

Accounts Receivable/Billings Analyst

50 - 55 K base


Boston Vacinity


A global manufacturing global company is seeking an engaging accounting analyst to serve as part of the accounting team to ensure  company’s continued sustained growth in the pharmaceutical, biotechnology, chemical and energy industries among others. This position a highly interactive position which provides daily opportunities to work across departments, interface with customers.

The ideal candidate will be self-driven and willing to go the extra mile.


Position Responsibilities:

The Accounts Receivable/Billings Analyst fulfills key set of  responsibilities. Duties will consist of, but are not limited to…

  • Process weekly, bimonthly and monthly invoicing in a timely manner
  • Ensure accurate coding of invoices into Great Plains accounting system
  • Post daily cash receipts
  • Interface proactive relations with external customers
  • Make collection calls and prepare collection forecasts
  • Manage credit memos, customer forms, and other customer files
  • Assist in month end and year end closing, year- end audit activities and bank reconciliation
  • Analyzing data from Crystal Reports and the ability to report applicable reports


Job Qualifications:

Successful candidates will have an outgoing and energetic personality with an aptitude for taking initiative. Applicants should also possess the following qualities and attributes:

  • Bachelors Degree is preferred (Accounting is a plus)
  • At least 2 - 3 years experience in the accounts receivable function is a fast-paced, results-oriented environment
  • Must be accurate, detail oriented, conscientious and proactive
  • Professional business acumen and diplomacy skills, as well as effective verbal, written and presentation skills
  • Excellent organizational and time management skills with ability to manage and meet tight deadlines enthusiastically
  • Self-starter with initiative, and able to thrive in an environment responsive to and inspired by new ideas
  • Experience working with Great Plains and Crystal is a plus




GHC & Associates 'Where Strategy, People and Execution Meet'